Refund policy
Return & Refund Policy
Effective Date: 03/May/2025
At Ever Naturals, your satisfaction and trust are our top priorities. Due to the nature of dietary supplements and to ensure the safety and integrity of our products, we have established the following return and refund policy.
Returns and Exchanges
Due to health and safety regulations, we are unable to accept returns or offer exchanges on any products once they have been shipped. This policy is in place to guarantee that every product we ship is fresh, untampered, and safe for consumption.
Exchanges are not possible under any circumstances.
Refunds
We stand behind the quality of our Lion’s Mane supplement and want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a refund within 30 days of the purchase date.
To request a refund:
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Submit your request through the contact form at ever-naturals.com, or
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Email our customer service at office@ever-naturals.com.
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Please include your order number and a brief explanation of your concern.
All refund requests are subject to review and approval by Ever Naturals. We reserve the right to decline a refund request if we determine that the claim does not meet our policy requirements.
Refunds, once approved, will be issued to the original payment method. Shipping and handling fees are non-refundable.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund at our discretion. You may be required to provide photographs of the damaged product and packaging.
Cancellations
Orders can only be canceled if they have not yet been processed for shipment. Once an order has been processed, it cannot be canceled or modified.
Contact Information
For any questions regarding this policy or to initiate a refund request, please contact us through the contact form at ever-naturals.com or email office@ever-naturals.com.